A still from the YouTube video

A woman faces Christmas in custody after pleading not guilty to a racially aggravated public offence order linked to ‘My Tram Experience’ viral video.Emma West, 34, from New Addington, appeared before Croydon magistrates for the second time on Tuesday. She was arrested on November 28, after a YouTube video showing a woman racially abusing passengers on a tram from Wimbledon to New Addington was brought to the attention of police.

West was escorted into court in tears. A number of friends and family members attended.

Presented with the charge, she initially entered no indication of a plea.

Mr Ewing, representing West, told the court: “The evidence as it currently stands is a two minute 20 mobile phone video; other than that, there is no evidence.”

Magistrates decided to view the video, which the court heard shows only part of a 15 to 20 minute long stream of offensive remarks and language. A laptop was brought to the bench.

As the video played West curled up in her seat. She was audibly sobbing as the clip finished.

Asked again if she wished to enter a plea, West replied: “Not guilty”.

She will be formally committed to Croydon Crown Court on January 6, and has been remanded in custody until then.

The ‘My Tram Experience’ video has now been viewed over 11 million times, despite indications that police wished YouTube to remove it from their site.